Rewind support
Keep the tape rolling.
Need a hand with a recording, a purchase, or something that doesn’t feel right? We’re here to help.
Talk to us
support@rewindrecorder.comInclude your phone model, OS version, Rewind version, and the steps that led to the problem. A screenshot can help. Please don’t send passwords, payment details, or private recordings.
A little troubleshooting
The camera or microphone won’t work
Allow camera and microphone access when Rewind asks. If you previously denied access, open your phone’s Settings, find Rewind’s permissions, and enable the camera and microphone. Close any other app using the camera, then reopen Rewind.
Where are my recordings?
Open TAPES to find recordings stored on this device. Rewind doesn’t provide a cloud backup or sync your tape library between phones. Save important recordings to Photos or share them to a location you trust before removing the app or changing devices.
How do I save or share a tape?
Open a recording in TAPES and use its save or share action. Allow Photos access if prompted. If an export fails, check available device storage, keep Rewind open, and try again.
What is included for free?
The free app includes 1965 Super 8 and 1985 VHS, exports up to 30 seconds, and a REWIND. watermark. The optional full-version purchase unlocks all formats, custom picture controls, full-length exports, and watermark removal. It is a one-time purchase, with no subscription. The store shows the price for your region before you buy.
How do I restore my purchase?
Use Restore Purchase on Rewind’s unlock screen while signed into the same App Store or Google Play account used to buy the full version. An internet connection is needed. Purchases are tied to their store; an Apple purchase does not transfer to Google Play, or vice versa. If restoration fails, email us with the error message.
How do I request a refund?
The store handles payment and refund requests. For Apple purchases, visit Apple’s purchase support. For Google Play purchases, see Google Play’s refund help.
How do I delete my data?
Delete recordings from TAPES. Removing the app removes its local tape library and settings; exported copies remain wherever you saved or shared them. Rewind has no account to delete. For privacy questions or to request deletion of a support email, contact us at the address above.